Online Admin (E-Commerce Support)

Join MyRainbow as an Online Admin and play a pivotal role in supporting our e-commerce operations with live hosting and administrative excellence. This position is ideal for detail-oriented individuals who thrive in dynamic digital environments and are passionate about delivering exceptional customer service. In this role, you will be the backbone of our online operations, ensuring smooth and efficient daily functions. Located in the vibrant city of Bandung, you'll have the opportunity to be part of a growing team in a bustling e-commerce hub.

As an Online Admin at MyRainbow, you will be responsible for managing various aspects of our e-commerce platform, including live hosting, customer support, inventory management, and order processing. You will use tools like Shopify, WooCommerce, and other e-commerce platforms to ensure our online store runs seamlessly. This role offers a dynamic work environment where you can grow your skills and contribute to the success of a thriving business.

📋 Tanggung Jawab Pekerjaan

• Manage live hosting and ensure the smooth operation of our e-commerce platform.
• Provide exceptional customer support through various channels, including email, chat, and phone.
• Process and manage orders, from receipt to fulfillment, ensuring accuracy and efficiency.
• Maintain and update product listings, including descriptions, images, and pricing.
• Manage inventory levels and coordinate with suppliers to ensure stock availability.
• Handle customer inquiries and complaints, resolving issues promptly and professionally.
• Assist in marketing efforts by promoting products and managing social media channels.
• Collaborate with the sales and marketing teams to support promotional activities and campaigns.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the e-commerce industry.
• Proficient in using e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Strong knowledge of inventory management systems and order processing tools.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Detail-oriented with a keen eye for accuracy and quality.
• Certification in customer service or e-commerce is a plus.
• Bachelor's degree in Business Administration, Information Technology, or a related field.

🛠️ Keahlian

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