Customer Service Frontliner - Retail Technology Store

Join a dynamic retail technology team in Bali as a Customer Service Frontliner! This exciting role offers a competitive salary, performance bonuses, and clear career progression in a fast-paced, customer-centric environment.

As the first point of contact for customers, you will handle inquiries, complaints, and feedback, ensuring a seamless shopping experience. Utilizing tools like Zendesk and Salesforce, you will manage customer data efficiently. This role is perfect for someone looking to build a career in retail technology with a strong focus on customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring high satisfaction ratings.
• Manage customer data using Salesforce and Zendesk, maintaining accurate and up-to-date records.
• Process returns and exchanges, ensuring smooth resolution and customer satisfaction.
• Provide product information and recommendations based on customer needs.
• Monitor and escalate issues to the appropriate teams for resolution.
• Conduct regular customer feedback sessions to improve service quality.
• Assist in training new hires on customer service best practices.
• Adhere to company policies and procedures, ensuring compliance and consistency.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the retail or technology sector.
• Proficient in using Salesforce and Zendesk.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet service level agreements.
• Strong problem-solving and conflict resolution skills.
• Bachelor's degree in Business Administration, Marketing, or related field.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, team-oriented environment.

🛠️ Keahlian

Lowongan Terkait